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Support Services
We're happy you have chosen Eucalyptus as your cloud computing technology. We enable you to plan, deploy, and scale with confidence. A variety of support options will provide technical assistance to help you every step of the way. Our technical specialists are skilled in Eucalyptus development, deployment, troubleshooting diagnosis, and error resolution.
Purchase Options
Eucalyptus is deployed around the world, giving our support infrastructure a global reach. Support requests are handled through telephone and email. We offer two types of production support.
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Coverage
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9 x 5 (Standard)+
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24 x 7 (Advanced)
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| Single Cluster support | CALL | CALL |
| Multiple Cluster support | CALL | CALL |
| Term | 1 year | 1 year |
| Live phone support | Included | Included |
| Email support | Included | Included |
| All upgrades | Included | Included |
| Security upgrades | Included | Included |
+ Our 9x5 support is Pacific Standard Time.
For more information on which package is best for your business, email support@eucalyptus.com or call 1 (866) 456-3822 (EUCA).
