 |
  |
  |
Support Services
Eucalyptus Support Services provide a variety of options to help you ensure success with your on-premise cloud environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of Eucalyptus.
Based upon your support needs there are three support tiers available: Basic, Standard, and Premium.
PURCHASE OPTIONS
- Basic: web-only support, with a minimum of 1 day response for urgent issues
- Standard: 9x5* phone support, with a minimum of 1 day response for critical issues
- Premium: 24x7 phone support, with a minimum of 4 hour response for critical issues
|
Support Resources
|
|||
|---|---|---|---|
| Community Forum | ✓ | ✓ | ✓ |
| Community Wiki | ✓ | ✓ | ✓ |
| FAQ | ✓ | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ | ✓ |
| Documentation | ✓ | ✓ | ✓ |
| Web-based Ticket | ✓ | ✓ | ✓ |
|
Method of Access
|
|||
| Phone Access | 9x5 | 24x7 | |
| Web Access | ✓ | ✓ | ✓ |
|
Response Time (SLA)
|
|||
| Urgent | 1 day | 1 day | 4 hours |
| Critical | 2 days | 1 day | 1 day |
| Medium | 3 days | 2 days | 2 days |
| Low | 3 days | 2 days | 2 days |
|
Support Resources
|
| ||
* Our 9x5 support is Pacific Standard Time.
For more information on which package is best for your business, email support@eucalyptus.com or call 1 (866) 456-3822 (EUCA).
