Support Services

Eucalyptus Support Services provide a variety of options to help you ensure success with your on-premise cloud environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of Eucalyptus.

Based upon your support needs there are three support tiers available: Basic, Standard, and Premium.


PURCHASE OPTIONS

  • Basic: web-only support, with a minimum of 1 day response for urgent issues
  • Standard: 9x5* phone support, with a minimum of 1 day response for critical issues
  • Premium: 24x7 phone support, with a minimum of 4 hour response for critical issues


Support Resources
Community Forum
Community Wiki
FAQ
Knowledge Base
Documentation
Web-based Ticket
Method of Access
Phone Access 9x5 24x7
Web Access
Response Time (SLA)
Urgent 1 day 1 day 4 hours
Critical 2 days 1 day 1 day
Medium 3 days 2 days 2 days
Low 3 days 2 days 2 days
Support Resources

* Our 9x5 support is Pacific Standard Time.

For more information on which package is best for your business, email support@eucalyptus.com or call 1 (866) 456-3822 (EUCA).

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BASIC
STANDARD
PREMIUM