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Support Services
Eucalyptus Support Services provide a variety of options to help you ensure success with your on-premise cloud environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of Eucalyptus.
Based upon your support needs there are three support tiers available: Basic, Standard, and Premium.
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Support Resources
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| Community Forum | ✓ | ✓ | ✓ |
| Community Wiki | ✓ | ✓ | ✓ |
| FAQ | ✓ | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ | ✓ |
| Documentation | ✓ | ✓ | ✓ |
| Web-based Ticket | ✓ | ✓ | ✓ |
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Method of Access
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| Phone Access | 9x5* | 24x7 | |
| Web Access | ✓ | ✓ | ✓ |
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Response Time (SLA)
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| Urgent | 1 day | 1 day | 4 hours |
| Critical | 2 days | 1 day | 1 day |
| Medium | 3 days | 2 days | 2 days |
| Low | 3 days | 2 days | 2 days |
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Support Resources
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* Our 9x5 support is Pacific Time.
For more information on which package is best for your business, email support@eucalyptus.com or call +1 (866) 456-3822 (EUCA).
